Last updated: 2024-01-01
Welcome to Galactic Nepal! By accessing and using our website, you agree to comply with the following Terms and Conditions. These terms apply to all customers purchasing iPhones or other products from our online store. Please read them carefully before making any purchase.
1. General Information
1.1 Company Details
Galactic Nepal operates under Galactic Trading Pvt. Ltd. We specialize in selling Apple accessories and related accessories online within Nepal.
1.2 Acceptance of Terms
By purchasing a product from Galactic Nepal, you agree to these terms and conditions. If you do not agree with any part of these terms, you must discontinue using our services immediately.
2. Orders and Pricing
2.1 Pricing
All prices listed on our website are in Nepalese Rupees (NPR) and are inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice. The price applicable at the time of purchase will apply to your order.
2.2 Order Confirmation
Once you place an order, you will receive an email confirmation. This confirmation does not signify acceptance of your order, nor does it constitute a binding agreement. Galactic Nepal reserves the right to cancel any order for any reason.
2.3 Payment Methods
We accept Cash on Delivery. Payments must be made in full after the product is shipped.
3. Shipping and Delivery
3.1 Delivery Locations
We currently offer delivery within Nepal only. Orders placed outside of Nepal will not be processed.
3.2 Delivery Time
Estimated delivery times may vary depending on your location and product availability. We aim to deliver within 3-7 business days for locations within the Kathmandu Valley and 5-10 business days for other regions.
3.3 Shipping Fees
Shipping fees will be calculated at checkout based on your location. Free shipping may be available for certain orders, as indicated on our website.
3.4 Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
4. Returns and Refunds
4.1 Return Policy
You may return any iPhone purchased within 7 days of receiving the product if it is defective or not as described. The product must be returned in its original packaging and condition.
4.2 Refunds
Once the returned product is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 business days. Refunds will be issued through the original payment method.
4.3 Non-Returnable Items
Opened accessories (chargers, cables, etc.) and items that show signs of wear and tear are not eligible for return.
5. Warranty
5.1 Manufacturer’s Warranty
All iPhones sold by Galactic Nepal come with a standard manufacturer’s warranty. Please refer to the specific warranty details included with your product.
5.2 Warranty Claims
To make a warranty claim, please contact us with proof of purchase, and we will guide you through the process of contacting the manufacturer for repair or replacement.
6. Intellectual Property
All content on our website, including text, images, logos, and designs, is the intellectual property of Galactic Nepal and may not be reproduced without permission.
7. Limitation of Liability
Galactic Nepal is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the cost of the product purchased.
8. Privacy Policy
We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Amendments to the Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them periodically.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Galactic Nepal
Near Ratna Rajya School, Devkota Sadak, Mid Baneshwor, Kathmandu
Whatsapp/Viber us: +977-9702688221
[email protected]